Cielo Jewellers



Orders and Payments

Once you have found the product you would like to purchase please in step by step order:

  1. Add the product to your shopping bag
  2. Go to check-out with the product in your shopping bag
  3. Enter your delivery and payment details
  4. Confirm your order
  5. Sit back and relax whilst we deliver your desired product
  6. Enjoy!

You can also speak to an advisor anytime to order our products via the following:

T: 0121-525-3001
M: 07551744888
Instagram DM: @cielojewellers

Cielo Jewellers accepts the following methods of payment:

  • Debit Card
  • Credit Card including American Express
  • PayPal
  • Apple Pay

All payment methods accepted on Cielo Jewellers are secure. Your bank or chosen payment method may ask for additional security checks when checking out in line with their current policy. This may include one time passwords or face-id if completed using apple pay.

Cielo Jewellers does not currently offer a finance plan on any of our products. You are welcome to take out your own finance agreement independent of our sale and use it to purchase our goods once your funds have cleared.

All orders are packaged with Cielo Jewellers branded packaging. Orders are then safety wrapped with bubble wrap and placed in discreet packaging to ensure privacy.

Once you have placed your order you will be provided with a tracking link which will inform you of the stage of your order with us. To speak to an advisor see our details on the contact us page.


All goods are typically shipped within 3-5 working days. Factory orders have a typical lead time of 3 working weeks. Once goods are dispatched you will be provided with a tracking number, please follow the link provided via email and insert your tracking number for an accurate update of delivery once you receive the notification that your goods have been dispatched.

Please follow the link provided in your email to track your order with your tracking number. If you have misplaced your tracking number please speak to a member of the team where we can help best here.

Certainly, we will notify you when your order is ready. Once you have been notified you can book your in-store appointment here.

Yes, if you want to send someone else on your behalf please email the full name and details of the person that will be permitted to collect on your behalf. The person which is collecting on your behalf must display photo ID matching the details you have instructed for release goods.

Yes to do so, please instruct the courier delivering your goods.

If you are sending any our products as a gift and the payment details do not match to the delivery details please give us clear instruction of who we will be delivering the gift and ensure they have photo ID corresponding with the details you have given on instruction.


To Book an in-store appointment please follow the link here to request a time that suits you.

Our Store is open 10:30am-5:30pm from Monday-Saturday excluding special and festive holidays.

Please visit our contact us page to find our details.


We are proud members of the UK National Association of Jewellers. We can offer valuation services on all watches and jewellery you currently have in possession and issue the correct documentation fit for personal insurance purposes.

We can repair and service any piece of jewellery you have. We have a in-house workshop with over 50 years of extensive experience in all areas of jewellery. Where specialist jobs are required we work with trusted experts in the field to offer jewellery care in all departments.

You can contact us for all love your jewellery may require this can include the following:

  • Jewellery and Watch Polishing
  • Jewellery Repairs
  • Watch Servicing and Repairs
  • Jewellery Adjustments
  • Watch Bracelet Sizing

For best advice when wearing our products please refer to the product care section for the longevity of the listed pieces and guidance wearing our creations.

We are experts with a wide extensive global network. This means when reaching out to our team we can source you your desired timepiece typically within one working week maximum at a fantastic price.

Any product we sell or list can be personalised. There is always a way to make a timepiece or Cielo creation special and unique to you. We would love to work with you to ensure your purchase or gift is extra special.

To do this please email us the details of the product you are thinking of purchasing and personalising and we can find a way to personalise the product specifically to you.

Yes, Cielo Jewellers are masters of jewellery design. We put thought and passion into every single piece we create. If you have an idea in mind we can turn this into reality. Visit our bespoke jewellery section to get started.

Yes, for gift wrapping please select this request at the check out and we will do the rest!