Cielo Jewellers


Delivery & Returns


All orders are usually sent within 3-5 working days of cleared funds. We send all items via complimentary insured and tracked UK delivery via a trusted courier of our choice. For UK delivery, this is Royal Mail unless strikes occur in which case we may send a private courier to ensure we complete your order on time. On delivery we require a signature to complete upon the couriers arrival to yourself by yourself or a member of your household over 18 years of age, if unavailable our courier will re-arrange for a time suitable to complete.

All deliveries outside the UK will be delivered by a private courier and may be subject to customs, import duty, other tax or fees applied by the country you have requested the items to be delivered to. Any additional fee’s which are in question are to be paid by yourself and are not charged to us. Please contact your relevant authorities to enquire about what these would be. We can not send goods to any restricted countries or where it is unsafe for us to do so.

Packages which have been damaged, destroyed or opened prior arrival should not be signed for you and rejected, we are not liable for delays to delivery caused by external events we are unable to control or if delivery instructions are unclear.

Returns Policy

Purchases in-store can be exchanged within 7 days of purchase in unused condition. Purchases made online are only accepted for returns or exchange where the item purchased is in complete unworn condition and the tamper-proof seals are still attached within 14 days of purchase. If the tamper-proof seal is removed or broken we will not accept any returns or exchange on our goods. The cost and insurance of items returned is your responsibility, if you wish to make a return or cancel an order please contact us immediately where we will communicate the best address to send the item back.

Before issuing payment back to you on receiving the item we have the right to conduct all checks and ensure the item sold is in original condition and has not been tampered with. Upon confirming this is true we will process returns within one working week. If this is not the case we have the right to refuse the return or where necessary charge for any works required. When returning a timepiece you must return all the original box and paperwork which was sent with the item, whereby you have lost, damaged or misplaced the paperwork attached, mainly the manufactures warranty card we will adjust the return value for a maximum of 25% to account for the loss in value.

When sourcing a watch please understand the piece will be specifically for you as per request and not for stock purposes. Although refunds are accepted as per your statutory rights any returns will be subject to an admin fee at 5% of the order value accounting for the time and capital management of fulfilling your order when cancelling or returning the item.

Bespoke Jewellery

When purchasing bespoke jewellery or personalising an item, please understand the piece will be specifically for you as per request and not for stock purposes. We are unable to refund or exchange any bespoke or personalised items. Please consider this before submitting your order.