Terms and Conditions specifically applicable to the sale of Luxury Watches on our website:

Independent Jewellers

Cielo Jewellers Ltd are independent family run jewellers. We are in no way affiliated or associated with the brands or manufactures we list or sell in any way.

Orders

You must be 18 years of age or above to submit an order with us with relevant ID. Orders confirm your offer to buy the item in attention only, not that your order has been accepted. Accepted orders will be confirmed when communication of the order confirmation reaches you forming the contract between us. All items listed are subject to availability as inventory changes frequently. If items are unable to be supplied by us we will contact you to inform you as soon as possible, if the funds for your order have already cleared we will refund the amount within one working week of cancellation. Items listed will continue being listed on www.cielojewellers.co.uk until all funds are cleared in full.

Whilst we guarantee all of our luxury watches are authentic and are checked by our watch-maker before dispatched we can not guarantee the packaging alongside supplied is authentic or that the bracelets are full in length as pieces sold to us very rarely vary in this respect. Images of goods listed are for illustrative purposes only. We can not guarantee your computer display accurately reflects the colour of goods.

Payment

Funds must be cleared and received before we dispatch items listed. We accept payment via secure Debit Card and Credit Card payments, Bank Transfer (CHAPS/BACS – Bank Account details will be communicated prior to order) and up to £8000 cash in-store with ID and proof of address. All payments and values are stated in GBP Sterling and hereby subject to present exchange rates if necessary.

Part-exchange: Where you wish to part-exchange your current timepiece with us, you hereby confirm you are the sole owner of your time-piece, the item is authentic to the original manufactures standard and all information which you send forward to us in appraising your time-piece is accurate. When we consider accepting a part-exchange, we will advise an approximate value of your timepiece which is confirmed upon receiving and is subject to checks done by us. If the timepiece is not as described by you we will revise the value. In cases we accept the part-exchange item and the value of your piece is higher than the item listed by us we will issue credit/payment to you via bank-transfer, where your time-piece is less than the value of the item listed by us we will arrange payment for the balance via the above methods.

We have the rights to alter our prices at any time. Goods very rarely may be incorrectly priced. Due diligence will be completed before goods are dispatched, if any amendments are necessary we will issue credit or issue the correct funds due.

Delivery

All orders are usually sent within 3-5 working days of cleared funds. We send all items via complimentary insured and tracked UK delivery via a trusted courier of our choice. For UK delivery, this is Royal Mail unless strikes occur in which case we may send a private courier to ensure we complete your order on time. On delivery we require a signature to complete upon the couriers arrival to yourself by yourself or a member of your household over 18 years of age, if unavailable our courier will re-arrange for a time suitable to complete.

All deliveries outside the UK will be delivered by a private courier and may be subject to customs, import duty, other tax or fees applied by the country you have requested the items to be delivered to. Any additional fee’s which are in question are to be paid by yourself and are not charged to us. Please contact your relevant authorities to enquire about what these would be. We can not send goods to any restricted countries or where it is unsafe for us to do so.

Packages which have been damaged, destroyed or opened prior arrival should not be signed for you and rejected, we are not liable for delays to delivery caused by external events we are unable to control or if delivery instructions are unclear.

Returns Policy

Purchases in-store can be exchanged within 7 days of purchase in unused condition. Purchases made online are only accepted for returns or exchange where the item purchased is in complete unworn condition and the tamper-proof seals are still attached within 14 days of purchase. If the tamper-proof seal is removed or broken we will not accept any returns or exchange on our goods. The cost and insurance of items returned is your responsibility, if you wish to make a return or cancel an order please contact us immediately where we will communicate the best address to send the item back.

Before issuing payment back to you on receiving the item we have the right to conduct all checks and ensure the item sold is in original condition and has not been tampered with. Upon confirming this is true we will process returns within one working week. If this is not the case we have the right to refuse the return or where necessary charge for any works required. When returning a timepiece you must return all the original box and paperwork which was sent with the item, whereby you have lost, damaged or misplaced the paperwork attached, mainly the manufactures warranty card we will adjust the return value for a maximum of 25% to account for the loss in value.

When sourcing a watch please understand the piece will be specifically for you as per request and not for stock purposes. Although refunds are accepted as per your statutory rights any returns will be subject to an admin fee at 5% of the order value accounting for the time and capital management of fulfilling your order when cancelling or returning the item.

Bespoke Jewellery

When purchasing bespoke jewellery or personalising an item, please understand the piece will be specifically for you as per request and not for stock purposes. We are unable to refund or exchange any bespoke or personalised items. Please consider this before submitting your order.